Now more than ever, businesses should be trying to go out of their way for customers in order to bolster sales in this slumped economy. So what is up with this particular wedding vendor not willing to take an evening weekday appointment? They don't offer any weekend hours, and I work until 5:30 Monday through Friday. Though in a previous e-mail the saleswoman said they "take appointments from 9 a.m. until 5 p.m." she refuses to allow me schedule a 5 p.m. appointment. She answered my request for a 5 p.m. appointment by saying "We close at 5 p.m., so 4 p.m. is the latest appointment we can offer."
Look woman, I work for a living. I'm fine with scooting out a little early but you need to WORK WITH ME A LITTLE BIT. I'm not going to leave work two hours early to come pick out some linens for the wedding. Leave an hour early? Sure. But you refused to budge when I asked once more: "Would we be able to get an appointment any later than 4 p.m.? I work until 5:30. I'd appreciate the latest appointment you can possibly offer me."
Okay, lady. 4 p.m. is the latest appointment you can offer me. I will remember that. And if I hadn't already paid my deposit three months ago--you can bet I'd be looking elsewhere for linen rentals.
Pittsburgh brides, send me an e-mail if you want to know which high-profile linen rental company to avoid!